A1 Support - Tools to Help You Help Your Customers

Overview

Feature Comparisions

Installation, Admin & Use

Server Requirements

Release Notes

 

Purchase!

purchase

A1 Support
A1 Support Pro

Number of Support Personnel

2 or 5
5, 10, 25, or 100

Unique reference numbers assigned to each new support case

Yes
Yes

Each case is kept in a single discussion thread

Yes
Yes

Ability to control system access by IP address

Yes
Yes

Ability to reply to and comment on each support case

Yes
Yes

Easy image submission and viewing

Yes
Yes

Immediate recognition of which cases in queue need replies

Yes
Yes

Readily search the entire support database for keywords, phrases, and client name

Yes
Yes

Easy copy and paste between support cases (from previously handled cases to new support cases)

Yes
Yes

Limit which support personnel can view entire queue, or individual cases

No
Yes

Ability to assign cases to individual support personnel

No
Yes

Ability to send comments or replies via email to other support personnel

No
Yes

Keeps a popup menu of commonly used replies, URLs, etc for easy access

No
Yes
Price (USD)
$69.95/2 users
$129.95/5 users
$149.95/5 users
$199.95/10 users
$299.95/25 users
$999.95/100 users