A1 Support - Tools to Help You Help Your Customers
Overview Feature Comparisions Installation, Admin & Use Server Requirements Release Notes   Purchase!			A1 Support A1 Support Pro Number of Support Personnel 2 or 5 5, 10, 25, or 100 Unique reference numbers assigned to each new support case Yes Yes Each case is kept in a single discussion thread Yes Yes Ability to control system access by IP address Yes Yes Ability to reply to and comment on each support case Yes Yes Easy image submission and viewing Yes Yes Immediate recognition of which cases in queue need replies Yes Yes Readily search the entire support database for keywords, phrases, and client name Yes Yes Easy copy and paste between support cases (from previously handled cases to new support cases) Yes Yes Limit which support personnel can view entire queue, or individual cases No Yes Ability to assign cases to individual support personnel No Yes Ability to send comments or replies via email to other support personnel No Yes Keeps a popup menu of commonly used replies, URLs, etc for easy access No Yes Price (USD) $69.95/2 users $129.95/5 users $149.95/5 users $199.95/10 users $299.95/25 users $999.95/100 users