A1 Support - Tools to Help You Help Your Customers

Overview

Feature Comparisions

Installation, Admin & Use

Server Requirements

Release Notes
 

Purchase!

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Installation
Administration
Use

Installation: (should take between 30 - 60 minutes)

  1. Put the A1 Support (.pl) perl files in your server's CGI directory. Enable them for execution (normally 755 permission).

     

  2. Create a new directory named "a1s" (that is the number one between the "a" and the "s") so that this directory can be accessed via a browser (typically in a "www" directory). Load all of the HTML (.htm suffix) files of the A1 Support package into this directory. If you are an A1 Support Pro customer, you should also upload the file "a1s_preset_text.txt" into this directory.

    Edit the files "a1s_login.htm" and "a1s_new_support_case.htm" so that the form calls the script from your server (replace YOURSERVER with the domain name of your actual server, also making sure that the CGI directory is correctly listed).

     

  3. Create a new directory named "simg" so that this directory can be accessed via a browser. This directory will hold submitted images. You should set the permissions of this directory so that Perl scripts can write to this directory (typically 775 or 777 permission).

     

  4. Open the perl file "a1s_config.pl" with a text editor. Make the necessary changes to this file for your specific site. To make these changes you will need to know:

     

    • the host of your MySQL server (if any)
    • your MySQL database name
    • your MySQL user name (login)
    • your MySQL password
    • the full pathname of the "a1s" directory which you created
    • the full pathname of the "simg" directory which you created
    • the HREF (URL) to access the "simg" directory
    • the HREF (URL) to access your CGI directory
    • the full pathname of your email program (typically '/usr/sbin/sendmail' on UNIX based systems)
    • a chosen administration login
    • a chosen administration password
    • an IP address range from which the admin can access the system (optional)
    • a return email address for support messages (email sent to customers from the system)
    • a subject for support messages (email sent to customers from the system)

    Save the "a1s_config.pl" file after all changes have been made.

  5. Run the perl script: "a1s_setup.pl" from your browser. Typically this would be done by entering a URL as follows (or something similar, depending on the name of your CGI directory):

     

    http://www.myservername.com/cgi-bin/a1s_setup.pl

     

    This script creates all the MySQL database tables needed for either A1 Support or A1 Support Pro. You should see the message:

     

    All Support Tables Created.
    You should now login as the administrator and add support personnel.

     

    If you receive any other message, you must determine and fix the problem before proceeding.

  6. You have successfully installed A1 Support (Pro). Next, proceed to administration in order to create support personnel logins.